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Conflict Resolution

Aims

This one-day course will give delegates an opportunity to explore and understand what happens when people are in conflict with one and other. Delegates will learn a range of strategies and techniques to help themselves and others stay effective and return to dialogue and problem solving when emotions run high or when the situation becomes challenging.

Objectives

This workshop will help you to:

  • Explore typical conflict situations they face and strategies to deal with these
  • Explore techniques of conflict resolution
  • Explore their own role in creating, alleviating and exacerbating conflict
  • Learn ways to achieve dialogue
  • Learn techniques to control emotions in self and others
  • Learn how to explore situations and show you understand the person’s position
  • Resolve disagreements and build acceptance rather than resistance
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