This introductory level course is aimed at providing an overview for anyone that wants to develop their confidence and skills in facilitating groups to achieve outcomes. Good facilitation is a skill that requires practice and a good understanding of group dynamics as well as various tools and techniques. The course will provide a safe place for all delegates to practice designing and delivering sessions.
- What is facilitation?
- Identifying the task for effective facilitation
- Understanding group dynamics
- Questioning techniques and listening skills
- Types of facilitation – methods and tools
- Problem solving tools
- Selecting interventions
- Dealing with difficult situations
- Evaluating the outcomes of the facilitation process
- Review, reflection, action planning and evaluation.
Who should attend
You could be an HR or L&D person wanting to run employee focus groups or workshops, a manager wanting to brainstorm or problem-solve with a team, or a consultant that needs to draw out complex needs from a customer – whatever your need this practical course will give you lots of tips and a better understanding of how to facilitate effectively.
The day is structured around short inputs from the trainer, interspersed with practice facilitation sessions led by each participant. Participants will gain practice designing sessions, as well as experiencing sessions and giving constructive feedback to others. Participants will receive toolkits and resources to take away.