Team Leader Programme (CMI Level 3 or 5)

This programme is aimed at newly appointed line managers, supervisors and team leaders as well as more experienced managers who have not previously had any management training. It would also be suitable for people with the potential to become managers within the next couple of years.

This programme has been designed to help participants develop their management and leadership skills to get the best out of their teams and to relate the theories and principles to their own working lives. Delegates will gain valuable insights into what is expected of them as a manager and understand why people management is taken so seriously. We propose to run this as a modular programme with 2-4 weeks between each module, allowing learners the opportunity to implement their learning. Using participative exercises, discussions and input by the facilitator, this programme aims to promote understanding and practical applications of the subject matter. The proposed modules are: 

Module 1: Introduction to Team Leading 

Module 2: Skills for Effective Team Leading 

Module 3: Managing Team Performance 

Module 4: Developing Your Team

These will be followed by a half day assignment workshop for delegates that wish to achieve a CMI qualification.


Module 1: Introduction to Team Leading

Learning Objectives

This module covers the foundation skills and knowledge of a team leader. In particular it will explore the roles and responsibilities of a team leader, understanding stakeholders and their needs, the importance of developing and maintaining working relationships and how to cultivate trust. Delegates will also explore how changing roles following promotion can impact on personal confidence and on old relationships, and how best to manage this transition.

As a result of this session, participants will:

  • Understand the complex role of the team leader and explore how they can best develop and grow into the role
  • Understand the importance of networking as it applies to leading a team
  • Know how to recognise, manage and improve personal networks 
  • Be able to identify key stakeholders and understand their needs

Module 2: Skills for Effective Team Leading

Learning Objectives

This module covers key areas around setting performance objectives for a team; the link between individual, team and organisational objectives; how to set effective objectives eg SMART and other models; different methods and systems for assessing and recording performance, eg one to ones, KPI’s, team meetings; different methods of providing effective feedback including the feedback sandwich. Coaching skills will be introduced including the GROW technique, and how to use coaching to improve performance in work settings.

As a result of this session, participants will:

  • Be able to set performance objectives for their team and individuals
  • Assess performance against objectives and practice providing feedback
  • Provide advice, guidance and support to improve performance
  • Be able to coach and utilise feedback skills for individuals and teams

Module 3 – Managing Team Performance

Learning Objectives

This module will help delegates identify issues which affect the performance of their team and individuals within the team, including how to evaluate and assess performance, and understanding their responsibilities, as well as options and support available when dealing with individual and team performance issues.  

As a result of this session, the participants will:

  • Be aware of issues which can affect the performance of a team or individuals
  • Know how to evaluate and assess performance
  • Know when to get help from others e.g. HR
  • Know how to address performance issues including what help and support can be offered
  • Be familiar with the discipline and grievance procedures and when to use them 

Module 4: Developing your Team

Learning Objectives

This module will help delegates to deepen their understanding and awareness of the psychology, approaches, blocks and practicalities underpinning adult learning in a work context. The course will cover how to approach the development of behaviour, skills, knowledge and mental approach. Delegates will learn how to construct a team and 

individual personal development plan as well as ways to help individuals keep up to date with their own learning and growth. Delegates will also gain an increased awareness and understanding of approaches to coaching as well as learning additional coaching techniques.

As a result of this session, the participants will be able to:

  • Understand basic adult learning theories
  • Identify development needs in teams and individuals
  • Write a Personal Development Plan
  • Learn to use GROW and practice spiral coaching models
  • Briefly explore force field analysis and instant payoff coaching techniques



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